Changing MO LLC consultancy group offers change navigation and management for senior marketers

 
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When tonight's Opening Ceremony kicks off for the 2012 London Olympic Games, all eyes will be on what has been hailed in the lead-up as “the digital Olympics” or “the world’s first social Games”.  And while so much will be captured during the Games themselves, the social revolution around the Games began weeks if not months ago for both athletes and sponsors.

The 25 main global and local sponsors have paid dearly for their official rights.  Estimates of up to $1.6 billion have been reported.  But of course sponsorship rights are just part of the cost.  Much more is spent on marketing activity to maximize sponsors’ involvement and support.

Advertising Age recently reported on some of the more significant campaigns, and some of these sponsors also highlighted their Olympic programs when their CMOs spoke at last month’s Cannes Lions International Festival of Creativity.  Coca-Cola’s Joe Tripodi showcased the brand’s “Move to the Beat” effort aimed at teens globally.  Visa’s Antonio Lucio spoke about his brand featuring triumphant moments in Olympic history – and Olympic Gold Medal Winner Nadia Comaneci joined his seminar on the main stage.  And P&G’s Marc Pritchard presented his brand’s “Proud Sponsor of Mom” campaign, complete with “mommymetries” aka short documentaries about mom, or mum in some parts of the world.

Other brands championing major Olympic programs include McDonald’s with its “Champions of Play” campaign, GE with its Healthy Share app on Facebook, and Samsung with its US Olympic Genome Project.

All of these campaigns kicked in long before tonight's Opening Ceremony.  UK social media consultancy Sociagility started tracking Olympic sponsors' social media profiles 100 days ago.  At first, P&G led by a long shot, followed by BMW and Cadbury in the silver and bronze positions respectively.  But last week's scorecard shows Coca-Cola winning gold, followed by British Airways and adidas.  P&G had dropped down to 8th position followed by BMW as a top performer.
With such a dynamic shift on the social Olympic leader board, it will be interesting to see further movement during the Games.  It may be that brands like Coke and adidas have more affinity with the Olympics versus newer sponsors like P&G, Cadbury and BMW. 

Only time will tell.  There certainly is no shortage of activity in the main social channels, and much of the conversation is likely to be around the Olympics during the Games.  In his article “Why Social Media Will Reshape the 2012 Olympics,” Mashable’s Sam Laird recently documented social’s growth since the last Olympics, from 6 million registered Twitter users to 500 million since 2008; and from 100 million Facebook users to more than 900 million in the same time frame.  Worth checking out the Infographic he also posted on “How Mobile, Social Will Win the 2012 Olympics” sourced from Nielsen, eMarketer and Forrester.
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And fresh out today from AllTwitter is a new infographic on "The Socialympics and the Twitter Games" which claims that with the BBC expecting 1 terabit per second of traffic, the Olympics are set to strain the UK's internet infrastructure.

Let the social games begin!

 
 
In the last quarter of 2011, I worked with TNS on a project to generate a “voice of the CMO” report, providing qualitative feedback from CMOs to the key themes from TNS’ annual Digital Life Study.  The Study itself is a robust quantitative piece of work based on conversations with over 72,000 people in 60 countries – it is the most comprehensive view of consumer attitudes and behavior online on a global and local level.

The 13 CMOs who participated in the interviews were remarkably aligned on several aspects – despite the fact that they came from a mixture of B2C and B2B brands, and a variety of business sizes.  And the report – “The Impact of Digital on Growth Strategies – CMO Imperatives” – was just released by TNS.

For me, one of the key insights emerging was a new set of brand-building priorities:
  • Shareable content: content and experience development that has “share-ability” and is designed to enable and encourage advocacy.  This applies to both B2C and B2B businesses, as well as PR or Corporate Comms influencer outreach.
  • Co-creation and experience marketing: encouraging and welcoming consumer input to brand marketing campaigns.
  • Brands as enablers: the Digital Life Study shows us that consumers are looking to express themselves online and welcome brands who act as enablers.  This can take almost as many forms as the self-expression itself, for example, brands being entertaining, informative, playful, collaborative or helpful.
As an overlay to these priorities, CMOs have renewed faith in the central ‘brand idea’ or the ‘big idea’ because:
  • Today’s more empowered digital consumer has more influence on a brand’s digital manifestation and reputation.  With a stronger central idea, there is more likelihood the brand will be able to maintain the key essence or message they wish to convey, as it is remixed and shared by consumers.
  • The proliferation of digital touch points means it’s rarely feasible to create a different idea for every aspect so ideas need to be prioritized.  Using the ‘idea’ as the rationale for planning, each touch point or channel is now selected on its ability to effectively deliver the idea; a great balancing force to the temptations offered to marketers by new technologies.
And growth in transmedia planning – story-telling across multiple platforms and formats – is helping the brand idea land more readily through digital as well.  One of our interviewees was Wendy Clark, SVP Integrated Marketing and Capabilities at Coca-Cola, and I love how they have approached the story-telling and content creation aspect in a video entitled Coca-Cola Content 2020 Part One.

Other interviewees included, in alpha order:  Barry Judge, Best Buy; Hugh Chambers, British Olympic Association; Mike Hogan, GameStop; Douwe Bergsma, Georgia Pacific; Jim Gurke, Getty Images; Lauri Kien Kotcher, Godiva; Lisa Macpherson, Hallmark Cards; Larry Bruck, Kellogg’s; Jean Foster, Neustar; Simon Sproule, Nissan; Hope Frank, Webtrends; and Christa Carone, Xerox.